Could you share a bit more details on what you have done for this step? Go to a case- check the Status options. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. I have created data categories and Subcategories and have activated.But have issue with the above error. Was this badge FUN or what?! Any advice?Thanks in advance! Why the change of heart? Very helpful, thanks for the information! Enter the billing service credentials in the custom setting. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. @adityavarma chekuri try to name the support process only "Cloud Technical Team". It is now working. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Even clicked edit and save for the profile after changing console settings. I was very impressed by this post, this site has always been pleasant news. I was convinced I was missing something and racked my brains over it. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Has any code been used with your org? Book Now. Hi fixed it. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. You do not need an overflow assignee, but you will need two queues. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. It was an interesting project, and I wanted to share some lessons learned from . I am not sure what I'm doing wrong? Help with Superbadge Service Cloud Specialist step 4. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. "Please help to resolve this. Something that helped was saving the report frequently. This comment has been removed by the author. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Make sure that the correct date range is selected. Does anybody have a moment to help? Your help is needed! Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Right now he' taking a nap.so I'm off to edit some reports! That proved to be incorrect. If you need more help, leave a comment! This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Add to Trailmix. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Thank you very much for such an interesting post. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. here is the complete guide for designers that will increase your knowledge. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Ensure Agents have access to Knowledge when viewing a Case. Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." (jealous? Usually this is due to some pre-existing configuration or code in the challenge Org. Thank you! Challenge 1 Configure Outbound Application and Integration Security. Found my mistake (apart from taking it too literally). I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. (Email to rebecca@capstorm.com). Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Tags The macro works without the email button being visible. Something a little odd- Have you added the chatter feed/publisher to the layout? R&D, A project with Daddy: My favorite daily process! How can you update it as status field is inactive dring recording procedre? Sounds like an easy oops! My brother has started to play with me! Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Do you have "Billing Topics" as a top data category with the 2 sub categories? This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Ensure Entitlements are visible on Cases in Lightning.' If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Back to the superbadge. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. I used a new trailhead playground created exclusively for the service cloud badge. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." This is so annoying. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. Right now he' taking a nap.so I'm off to edit some reports! Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. thanks a bunch. Is knowledge set up correctly on the page layout? All reactions. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! How would you enable people to select cases from an organised list? Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Thank you! Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Two things try a different merge field for the name. I usually visit your website and I always learn something new from here. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. If you want to check the support process' api name, you can extract via data loader. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! It's easy to miss. When I made mistakes, I simply reverted to the last saved version. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Does this help? ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. I am not intending to give out the answers, just a little bit of a nudge. I have created and recreated the Cloud Technical Team support process more times than I can count. Thanks a lot because I asked SF support and got this answer which did not help me much. I made two dollars today! https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Something is blocking the challenge checker from fully running. Would you like to share some details of your current configuration? Take a break, grab a snack, and watch this video. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Tweak service Console. You write beautiful things. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Anyone studying for their Service Cloud consultant certification. Ensure you set up the routing for Advanced Cases properly. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. @Joy.. Can you please share the solution ?r. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Excellent article and with lots of information. The key word is "rename." I'll take a look as soon as Trailhead is back up! Hi All,Im struggling to complete challege 6. Tonight's challenge involves the creation of two processes. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. {!Case.OwnerFirstName}, Ursa Major Solar. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Sometimes it seems that the most frustrating problems have the simplest solutions. read more, Youre going to think Im totally pathetic for writing about this!!! I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Add to Favorites. Tonight's challenge involves the creation of two processes. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. It's likely something simple like an extra character. []Safari These are instructions on the types of rules you need to make. Why the change of heart? A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? I'll keep checking if I missed anything. Sign in He laughs when I poke his nose and tries to take toys out of my hand. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. to your account. I have finally managed to get through this stage. Wait 24 hours then re-create the process. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. but i don't know what is next step? 1 is checked that should not be checked. Tried it all, from custom : support profile to standard user, even admin. Making dinner for Mom! Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. (Hint- The name of the component is not "entitlements"). Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. I'd just give it 24 hours then recheck the challenge. He laughs when I poke his nose and tries to take toys out of my hand. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Yes you do. Thank you SO MUCH. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." I didn't change anything and retried the "Check Challenge" just now and it worked. Did you create a new console? If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Good to hear!!! Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Processes. "my report is looking all correct. You, my amazing reader, get more than tips for a Salesforce Superbadge. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Did it help? It still gives me the same error that it isn't found. hours of inactivity vs hours of being created. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Start in setup. I am not sure whether its correct or not. If you are short on time, start around the 20 minute mark. Configure a named credential and remote site according to the specifications outlined in the business requirements. The simple things Hey, i'm on challenge 3 and almost done. Did you perform any particular action to get the email available on the console ? Theyre such a useful way to remember what needs to be done before you start. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Did you start with a clone of the correct profile? Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Review the steps to rename the console to 'Cloud Support Service Console'. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Are you using a Dev org or a playground generate from Trailhead? Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I got it figured out. Note the filter. Hi I am getting the below error. this blog is beneficial and great information to share with us. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. 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