There is, but not with the scripts here. This is just for standard forms. I've updated the article. I havent found a way to do this for an approval record. What is your opinion? We can use var rpID = RP.getParamaterValue(sysparm_id); and use it in producer script to set it in target reference field created on incident/change or any target record. This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); + emptyVars[i] + "\", false);"; Record . Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Thanks for your post on this!! . How to hide those. In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. Over the years Ive worked with ServiceNow, Ive seen several requests to be able to report on or identify the record producer used to create a particular record. Unfortunately I dont know of a simple solution for that. Thanks in advance. This tool allows you to populate variables on a catalog item or record producer automatically, by simply using a custom URL. Very helpful! Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. ERROR: CREATE MATERIALIZED VIEW WITH DATA cannot be executed from a function. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). That is bizarre i set it up on demo site 15 with the same results on what our code is. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. Check out Vividcharts: https://www.vividcharts.com?utm_source=youtube\u0026utm_medium=sntoolbox\u0026utm_campaign=allaboutvars Power your ServiceNow work with Groundshark Coffee. You did such an amazing job. You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. It performs a similar operation to populate the short_description field. When the record is submitted using a record producer, you are redirected directly to the generated record. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. February 27, 2023 . This was just what I was looking for, thanks for sharing. Absolutely. For the benefit of others, the if(v.getDisplayValue lines in the middle of the script are the part that filters out the empty variables. Then you can invoke the function from any form with a single line. How To Find Users Logged Into ServiceNow Instance? // Store empty variables as string of commands Then it passes this information in the g_scratchpad object to the client to hide the variables on the form. Thanks, -e. I think any time you can use the out-of-box behavior you should. Keep it up. Why are non-Western countries siding with China in the UN? //Hide all empty variables using the scratchpad object passed from Hide Empty Variables business rule Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. You can store the reference field value in any field type, but I think a reference field is best. Thanks for contributing an answer to Stack Overflow! var emptyVars = []; Lets try it out! This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I wanted to post an easy way to do it . We recommend that you post it on the ServiceNow Community Forum. How do I find what Element I need to change when it is part of a variable container? They are only empty from a visual standpoint. I am trying to modify this script to allow enabling and disabling mandatory for the variables based on another flag set on the sc_task record. Anyone know how force a record producer to update an existing record instead of inserting a new one? This was just what I was looking for, thanks for sharing. I would like to be able to still use the variable set but change the label. The alternative would have been to remove the dom reference and replace it with glide. 13K subscribers in the servicenow community. It is possible. Yeah I switched to raw ampersands as an experiment and it worked fine. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I think it was just posted here. message += 'Thank you for your submission.'; //Add the information message. Both these are used frequently to order items, to interact with customers for the purpose of providing services to various departments and customers. Well done. vegan) just to try it, does this inconvenience the caterers and staff? If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. We do this by leveraging the record producer Script field to populate the Record producer [u_record_producer] field created in the previous step. The script is designed to hide any empty variables for any task records whether they are generated from a record producer or as a catalog item. } Sign-up to get the latest news and update information from ServiceNow Guru! Get all unique values in a JavaScript array (remove duplicates). Typically, record producers are used to allow users to create incident or change request records. If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. Great site you got. Here is a report based off a database view. Came here lots of times when the wiki did not solve my issues. It worked from Global Application :). Please specify through example. Your above solution works brilliantly, if we dont have check boxes and Containers. . Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! Alright now this should be functioning. Well want to store the record producer value on each target record that is created. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. Mark, Im working on a catalog form where Im going to want to use this function conditionally for multiple fields. So, you can thank Jacob Kimball for the brilliance of this solution. eres a quick tip for a Monday. I think the problem is in your if statement. Until now there really hasnt been a good way to deal with this issue because of the challenges of dealing with so many different variable types in client-side JavaScript. I've updated the article. Please suggest. Variables belong to global application so script is accessing on global then it worked. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. But I have an issue, when I show the form in the Service Portal. Asking for help, clarification, or responding to other answers. Oftentimes it is more desirable to redirect users back to the catalog or their homepage and provide them with an information message telling them that their record has been created. First, you should know that you can right-click any field and personalize the label for that field. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. I know this would mean a performance hit on the client vs running the major work server-side. I use these scripts when I have a complicated Record Producer with multiple UI policies to hide the unneeded variables on the Incident/Change/Project forms. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). Record producer will be. Is there any reason the first script would not work in Fuji Patch 3? Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. Typically, record producers are used to allow users to create incident or change request records. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Variables have come a long way since the early days of ServiceNow. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Not the answer you're looking for? For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. More customization options are available. However, it doesnt seem to work with containers that are set to be two columns wide. They basically allow you to target specific elements on the page for manipulation. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. This allows the entire variable set to disappear on the form. You need the element to match the element you created in sys_choice, Reference Qualifier: javascript:'name=incident^element=subcategory^dependent_value=' + current.variables.category. Catalog item and Record producer are two fundamental of service catalog in servicenow. Is there something that Im missing? Worked like a charm! Having a heck of a time trying to hide variables on the new mobile app, or even make them read-only. Many a times we need to fetch data through a particular Reference field on a table, so we either go by dot-walking approach or we do multiple GlideRecords to fetch it. Making statements based on opinion; back them up with references or personal experience. Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite.