Download the latest firmware for the C4000XG. For the best results, read the full instructions below before you begin. I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. You may not have internet access though. Now it's time to get your modem hooked up. Once set up correctly, you can connect devices to it using an Ethernet cable or Wi-Fi. Try thetower modem setuppageinstead. After completing the syncing and setup process, the LED color will change to indicate the connection status: TheC4000BG/BZand LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. Setting up new service? I thought it was most likely my old modem, but without internet service I had no way of accessing the internet to order another modem. This C3000Z was a simple swap of devices; log into the new modem via lan connection and IP address. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. I then went through the 3-step setup for this new modem, but was never able to finish step 3. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. As an alternative, use a splitter to plug both a phone and a DSL modem into one wall jack. Wireless security settings. After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. 2023 Q Fiber, LLC. Century link C4000LG Bad Firmware issues. Use the My CenturyLink mobile app or browse to, This means a connection failure has occurred. Residential |Small Business |Enterprise Plug the phone cord into a filter and then into the wall jack. Filters arenotneeded if you use theC4000XG. If needed, you can download the same instructions below. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. Single status light ring. Unplug everything, wait a few minutes, and plug in again. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. Please try another jack orchat with usfor further help. Also, make sure you have entered the user name and password correctly. Find many great new & used options and get the best deals for CenturyLink Greenwave C4000LG DSL Modem Router at the best online prices at eBay! The remaining setup will depend on your installation method (using the app or the QuickConnect site) and how quickly you go through the steps. The one you use will depend on the type of internet connection you have. Dynamic QoS: Prioritizes data through the router for smoother streaming. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. You can test this by plugging in another electrical device, and/or try another outlet. This can depend on the age of your home. The LED ring in the center of the C4000XG will light up green upon full internet access. CenturyLink Prism TV Technicolor C2100T 802.11AC Modem Router Gigabit DSL Fiber 2.4/5GHz (Renewed) 3.7 out of 5 stars. Change admin password. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. Download the CenturyLink app to manage your account and network. Welcome to the HP Support Community. Works great, easy setup. The particular jack you are using isn't hooked up or is faulty. 423 0 obj <> endobj If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it will. Try another phone jack if one is available. HP Support Agent. Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. . Try disconnecting everything (DSL and power), waiting a few minutes, and repeatingsteps 2 through 4. If you have more than one phone jack in the house, connect the modem to a different one and try the setup process again. The Brightspeed network hasn't yet been connected at your address. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. If you have theC4000BG or LG/LZmodelandyou have both landline phone service (notVOIP) and high-speed internet, you will need to install DSL filters on all of your phone cords. Standards-based WiFi WPA3 security. Themodem statusarea of the user interface allows you to view several options and check how your modem is running. TheC4000 seriesmodem/WiFi router comes in two models, each with different specifications. The C4000LG has the same specifications as theZyxel C4000LZ. These preset credentials cannot be retrieved, and your modem could become unusable without them. Ok the story starts with me having ADSL with CL I had 15mbs down and 1mbs up for 45 a month because I had my own modem. You can continue to the next stepto compete setup. While the C4000 initially boots up, it willblink bluewhile it is looking for the Brightspeed network. Up to 75% less lag time (latency) for gaming and video applications. People who viewed this item also viewed. Option 2:Open a browser on your computer and go to http://connect.brightspeed.com(not"https"). Let me know if this helps. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. Page 6 4. Don't forget to Subscribe us to get instant notifications of all future uploads! Enjoying my content? which is to say is that it does exactly what it is supposed to do, and offers the standard modem GUI by going to IP 192.168..1. I told him yes and he told me it is complete trash and I'd . If the DSL light remains red after verifying your date and checking your cords and jacks, you will need to, This indicates nothing is connected to the modem port. Click the quick setup icon to configure the device's Internet access 4. Learn what the flickering lights on the front of your CenturyLink C4000 modem mean, and how to troubleshoot related problems with your connection. If you get a sync lite on the C400LG or the PC, that will tell you a speed and that the port/cable is working. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. Enter the user name and password provided by your ISP. Not the right kind of modem? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tip:If the firmware link doesn't work,try another browser(Chrome is known to have issues with this kind of link). CenturyLink C4000LG Greenwave DSL Modem Router w/ Cables & Power Adapter. C4000 modem setup This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. 3. This indicates nothing is connected to the modem port. The C4000LG allows wired and wireless clients to safely access the Internet. Products with trusted sustainability certification (s). Leave VLAN setting as-is (I have 1 Gbps fiber in the Portland, OR area, and have VLAN 201). Secure WiFi is available on leased modems with model numbers 1100, 3000 and 4000. Yes I know it's a WIFI6 modem, but wifi 5 has been a lot more stable for my purposes and needs. I'd keep the modem it if it worked for accessing the internet, just for a backup, but the only thing it seems to be useful for right now, is using it as tester to see if the DSL service is working or not. There are some things you need to know before completing the installation process. Connect to your modem/router's IP address (find the manual, check on the device itself, or look it up online), look for the broadcast channel among the settings (the location will vary depending on your device), and select an alternative from the drop-down list. On your start date, your line must be operational by 7 p.m. This means the network is not being detected by your modem. If you still cannot access the Internet, follow the steps in the next section to manually . 5. Jun 10, 2022. Zyxel NBG-419N (rermoved) Zyxel P-870HN (removed) CenturyLink Approved Modems Added in May 2021. $84.99. DSL and power ports on the back of the C4000BG and LG/LZ models. And am looking for information on what the Ethernet lights mean on the back. Go to quick set-up and put in the necessary authentication information as it was stated from the old modem. Single LED status light. Please try another jack orchat with usfor further help. 2017-04-24 02:55 PM. Use the My CenturyLink mobile app or browse tohttp://connect.centurylink.com,and follow the prompts to finish setup. After completing the setup steps in the app or through the QuickConnect site, check the color of the light ring on the front of the modem to verify its connection status. Next image. STARTED! Do not use the reset button unless instructed by a support representative. Click on the options below for details and step-by-step instructions. Call tech support back and tell them your modem is in a "walled garden" state. 8.5. found on earlier modems. X. Sentiment Score 9. Along with its easy-to-use features, the Actiontec GT784WN is also the most budget-friendly device on our list, with a price tag around $90. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. If you have questions we haven't answered, or if you need any additional support with setting up your modem,chat with us. I was wondering if there is a different method to the madness of bridging the C4000LG modems for doing the same thing? Plug other end of Ethernet cable into the your home phone line. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. 2017-04-24 10:28 AM. 2023 Brightspeed. View the Axon / GreenwaveC4000 user guide(for models BG, LG and XG), View the Zyxel C4000user guide(for models BZ and LZ). Residential | Small Business| Enterprise| 2023 CenturyLink. The one you use will depend on the type of internet service you have. Do not remove or lose your modem sticker, which includes your defaultadmin username and password. This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. This modem purchased from Amazon, however, is quite a novel piece of engineering and works quite well. Previous image. CAUTION! We suggest using the Brightspeed Internet app on your iOS or Android device to complete modem setup. Option 2 is probably the simplest and is a good choice. Once it turns green, you can try pressing it again to connect. If the main LED or DSL status light on your C4000 exhibits different behavior, or indicates a problem based on the guides above, thenthere may be an issue with the network or with your equipment. Has been reset to factory default settings. If the automatic connection is not successful, check your connections and restart the Device. Check your order confirmation to make sure you've got the right date that your service is scheduled to start. C4000LG CenturyLink Modem by GreenWave by Video introduce the latest products youtube channel. Axon/Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Compared to WiFi 5, it delivers: About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map About Brightspeed |Careers |Newsroom |Legal |Privacy Notice |Tariffs|Customers with Disabilities|Site Map Use the, This means a connection failure has occurred. Just follow the QuickConnect instructions when you get to step 4. Download the CenturyLink app to manage your account and network. This means a connection failure has occurred. Make sure the power cord is fully and firmly plugged in on both ends: into the power port on the modem and into the wall outlet. If you have questions we haven't answered, or if you need any additional support with setting up your modem. Setting up new service? Leading the next generation of Wi-Fi, the C4000BG Wi-Fi 6 xDSL Router is powered by the industry's latest Wi-Fi Certified 6 802.11 standard that is up to 3x faster than the previous AC generation of WiFi, with additional data capacities in a dense environment to handle current and future home networks. The red light indicates the modem isn't connecting to the Brightspeed network. After plugging in your modem, it may take, See step-by-step instructions for using QuickConnect, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. The Zyxel C3000Z is one of CenturyLink's top recommended modems for its DSL internet service. Find helpful customer reviews and review ratings for C4000LG CenturyLink Modem by GreenWave (Renewed) . For more information, please see our Try again, and make sure you are selecting the correct network name (SSID) printed on your modem label. And don't worry if your computer is connected to the modem, you will be able to access this site even before your internet service is fully activated. Residential |Small Business |Enterprise Try disconnecting everything (DSL and power), waiting a few minutes, and repeating. Many ISPs like CenturyLink will either sell or rent you a modem/router combo box. You can continue to the next stepto compete setup. 11-22-2021 02:00 PM. So my question is, can I can send this new modem back and get my money back? This means a connection failure has occurred. Page 9 5. Fast and strong wifi signal. If you have a landline phone and internet with CenturyLink, filters should have been included at the time of your order and will arrive in a separate package. This gateway has 4.2 out of 5 stars on Amazon. STARTED! 437 0 obj <]/Info 422 0 R/Encrypt 424 0 R/Filter/FlateDecode/W[1 3 1]/Index[423 26]/DecodeParms<>/Size 449/Prev 476649/Type/XRef>>stream BLINKINGRED-An error occured or the attempted connection failed. This should arrive today. Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. 9.4. Once the status light ring on the front turns blue, the DSL light(s) should then turn green to indicate it's connected and ready to finish setting up. About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer