qantas customer service agent recruitment process qantas customer service agent recruitment process

Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. What ideas have you brought to a previous role that have benefitted other staff? I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. I interviewed at Qantas in Feb 2023. 15 Qantas Customer Service Agent interview questions and 11 interview reviews. Assesment Day - Involvled a introduction to the company and its values. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Find out more about inflight dining, entertainment, seat maps and more. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Mar 3, 2023 - 5.44pm. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. In each of those roles, the key to my success was mastering the business and the products that I worked with. Great job! I think they were two to three minutes each. Apply for Customer Service Agent Perth at Qantas Airways Limited today! State you would be proud to work for a company that is so dedicated to helping the environment. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. The first part is an online interview. Be specific with your answers they want examples Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. A poor customer experiences and how did you handle it. There was a question about working in a high pressure environment Establish customer relationships and follow up with customers, as needed. Contact us here. We proudly provide the highest levels of service and support to our customers. I interviewed at Qantas in Feb 2023. describe a time you solved a problem without any others help. If the policy allowed, I would let the customer know that I would be happy to oblige their request. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Did you do anything notable? We had to come up with an ad campaign for Qantas. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Choose one of our practice interviews to help you better prepare for your upcoming interview. I applied online the Qantas website and I got an email about a week later for chat interview. Request wheelchair assistance. how did you handle it? To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? Good job! The number and type of interviews across the segments will vary. I applied online. I also look forward to a career change with a diversity of roles each day.". Have you ever had a job where you provided service over the phone? Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. It consists of five questions. After that they sent me a e-mail and asked me to do a online recorded interview, witch you just had to answer some questions front of your phone and recorded it. DELTA LEASING LLC Anchorage, AK. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Describe a time your received negative feedback from management or a guest how did you react and what was the outcome, Describe a time you went above and beyond for a customer and what was the outcome. Step 4; Invited to an online group assessment. I then attended a group assessment, there where several group tasks and each candidate had to speak amongst the other candidates. I guess its for if were rights person for this position. Good interview day. Bookcar hire,car specials, commercial vehiclesandairport transfers. I interviewed at Qantas (Sydney) in Jun 2017. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. I interviewed at Qantas (Sydney) in Jan 2011, I logged onto the corporate website, I submitted an online application, I received a phone call and was asked a few question about my previous work experience in customer service. ", "Yes, I do! In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. Make your answer more meaningful by discussing them. Whether youre booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Step 4; Invited to an online group assessment. Great job! Information about visas, health and more. And how exactly do you prioritize? A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. With our interactive map it's easy to plan your next trip using money or Qantas Points. Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Report this . The key point here is to be active in the group and show the assessor you are able to work within the group. For work rights in other countries, contact the relevant authority for that country. Sydney NSW. "I would not have any issues with the dress policies that you have in place for your staff. why do you want to be a customer services? Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. tell me about a time that you provided exceptional customer service. I made through all those things and was asked to completed police check, medical test which i paid my own (this thing is ridiculous). Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Meeting as a Group. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". Get ready for your big adventure with our dedicated family section. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. I interviewed at Qantas (Melbourne) in June 2017. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. This employer has not claimed their Employer Profile and is missing out on connecting with our community. What candidates say about the interview process at Qantas. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Note that we are not considering additions to our list of Panel Suppliers. I interviewed at Qantas in Feb 2023. The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. Download our free online tools for individuals with dexterity limitation. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . I guess its for if were rights person for this position. It will redirect you to the airline's official page. A poor customer experiences and how did you handle it. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. Online application and then I was invited to submit an online interview which consisted of about 6 questions. Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. I applied online. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. If so, mention this. Aww crap I was in a panic. Get More Information About Our Qantas Airways Interview Questions. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. We do not claim our questions will be asked in any interview you may have. There was a question about working in a high pressure environment If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. All Qantas employees are required to pass a security check. Another station to do your height reach test and have your documents checked over. Find departure and arrival information and view ouron time performance. Track updates on extreme weather or other major issues that may impact your flight. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. . Detail-oriented? This employer has not claimed their Employer Profile and is missing out on connecting with our community. When you call this number, you'll be connected with a customer service representative who can help you with all your needs. In this role, I also took orders and handled customer inquiries and complaints. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. Quick Apply. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. How would you handle a combination of scenarios with competing priorities? As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. For some others I know the process was shorter and others much longer. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". I applied online the Qantas website and I got an email about a week later for chat interview. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Airline Customer Service Agents are often the face of Qantas Airways to passengers. Our date tracking prior to 2019 was not accurately kept. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. Search and book from over 15,000 cruise itineraries. He demanded that he receive a full refund for his order because the meal he had ordered had ketchup on the sandwich, and he wasn't aware of that. Deals on Qantas flights across a range of Australian and international destinations. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. Expiry 03 March 2024 Firm price, if the ad is up the item is available. In my current job, I work the phone lines for incoming service calls. This employer has not claimed their Employer Profile and is missing out on connecting with our community. I interviewed at Qantas (Sydney, NS). This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. If you don't have direct experience with either of these duties, let your interviewer know that you are ready and willing to handle these tasks. Remind the interviewer of all you have to offer. Book 10 or more passengers travelling to the same destination. Have a question or concern? The process took 1 week. It's great that you set a routine for yourself. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I applied online. It consisted of being welcomed and then being split into different groups. I would suggest to really prepare yourself before going to the interview. Step 2; Invited to do an automated questionnaire. Bookcar hire,car specials, commercial vehiclesandairport transfers. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. Terms and conditions apply. The more details, the better! Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. You have provided a good definition of what being professional means to you. Buy flight and unique experience vouchers. Earn Qantas Points on our huge range of accommodation options worldwide. Several examples include: Adding an example will strengthen your answer and make it more memorable to the interviewer. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. Customer Service Agent - Full-time Position - $19 - $21/hr. I received a scenario which you had to remember key information from. Step 7; Recieved job offer. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). Were you the best cleaner on the team? I applied the position online, and it took one month to process. Also, talk to the interviewer about how this experience will allow you to hit the ground running at their company. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. Are you good at math? Company/Organisation: Qantas: Job Post: You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. 401K; Hourly pay plus commission/bonus Good job! Good job! Makes sense! As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. Upgrade your web browser for an enhanced experience. Have you ever worn a uniform at another job before? Great job! Stage 3 was a group activity. I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". I know it is important to try and relate to them in a very personable way to help make their day better. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! Step 2; Invited to do an automated questionnaire.