Do you want to work with us in helping to create spaces that are great to work and/or live in? You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Some of these jobs need to be inspected before the contractor can start the work. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Call us on 0333 050 8887 to start the process or fill in the form. This is known as the Right to Repair scheme. Are you a Council or Housing association Tenant with housing disrepair issues? These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Please continue to be patient, as we are experiencing a high volume of phone calls. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Gateshead Council aims to complete the backlog by late March next year. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. The report found the repair centre's ability to handle calls was deemed 'critically low'. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Our business support events remain cancelled for now. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. If so, please keep reading as youre just what were looking for! I have got this complaint, they monitor it and see it through to the end. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Always ask to see this card before letting anyone into your home. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. You have the right to appeal if you don't agree with a decision to charge you for repairs. Repairs & Voids. You can also include claims for loss of earnings and care costs if necessary. Read more about the Housing Capital Investment Programme. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. To access this support or speak to an advisor, contact Business Gateshead today. Gateshead Council 4.0 . As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Regent Street Repairs update You can now report your non-emergency repairs. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. endobj
Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. The team were very helpful and understanding of my dangerous situation. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Were delighted that you want to come and work with us. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. NE8 1HH Don't worry, we can still help! If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. It is also possible to claim for any damage that may have been caused during repair works. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Time to have your say on the future of our leisure service. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. The panel decides which services they review based on various criteria. Gateshead The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Payslips. <>
The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". I have to tell you, this week I have had four complaints that have been going on for two years. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region.
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